At Omshanti Creations, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, please read our refund and cancellation policy below.
Cancellations:
- Orders can be cancelled within 24 hours of placing the order, without any cancellation charges.
- Orders that have already been processed and shipped cannot be cancelled.
Refunds:
- We offer a full refund for any damaged or defective products received.
- If the product received is not as described on the website, we will offer a full refund or exchange.
- If you wish to return a product for any other reason, we will offer a refund or exchange, minus a 20% restocking fee.
- Refunds will be processed within 7-10 business days of receiving the returned product.
Exchanges:
- We will gladly exchange any undamaged product within 14 days of purchase.
- Shipping charges for exchanges will be the responsibility of the customer.
Please note that all custom and made-to-order items are final sale and cannot be cancelled or refunded.
If you have any questions or concerns about our refund and cancellation policy, please contact us at info@omshanticreation.com.